We understand that you may want to make a complaint directly to the NHS organisation and also receive an apology – along with your financial compensation. Though you may feel reluctant to make an NHS complaint against a doctor or member of their staff, it is unlikely that you will need to make such a complaint directly to the person who caused your injury.
It is also important to remember that filing a complaint can help highlight important safety issues and allow for crucial policy improvements to be made. You can make these complaints in writing, verbally, or both. Most providers will take several weeks to process the complaint and issue a response.
It should be noted that complaints:
- Can be submitted to providers in writing or verbally. If you do not feel comfortable doing either, you can also submit the complaint directly to the NHS commission.
- Need to be brought within 12 months of the date of the event or your becoming aware of the issue.
- Will not result in compensation.
- Often provide you with the answers and info you need to begin filing a claim.
